Question 1

Where are you located and when are you open?

Accepted Answer

You'll find us at Cluny Court, 501 Bukit Timah Road, #02-10. Monday to Saturday: 10:00 AM – 7:00 PM. Sunday: 10:00 AM – 5:00 PM.

Question 2

What payment methods do you accept?

Accepted Answer

We accept most major payment methods including Cards, PayNow, and Cash.

Question 3

How can I get in touch?

Accepted Answer

Reach out directly by email at contact@rosenrue.com.

Question 4

What are your styling appointments and what do they include?

Accepted Answer

Styling sessions run up to 90 minutes in store with a dedicated stylist. We examine what genuinely suits your shape, coloring, and lifestyle. The session includes a brief intake questionnaire, a private fitting room, 3–5 curated outfits with accessories, silhouette advice, and personal notes for future visits with no pressure to purchase.

Question 5

Is a deposit required for styling appointments?

Accepted Answer

Yes. A $50 deposit confirms your 90-minute private slot. It is deducted from any purchase made on the day. If nothing suits you, it is held as store credit valid for six months.

Question 6

What is the cancellation policy for styling appointments?

Accepted Answer

Appointments may be rescheduled or cancelled free of charge with more than 24 hours' notice (deposit transfers once). Cancellations inside 24 hours or missed appointments forfeit the deposit.

Question 7

Do I need an appointment to try on gowns?

Accepted Answer

Not at all. You are welcome to walk in and browse at your own pace. An appointment is only needed if you'd like dedicated, one-on-one styling guidance.

Question 8

How does the rental process work and what is included?

Accepted Answer

Rentals run for 3 days: pick up the day before your event, wear it, and return it the day after. Every rental includes professional dry cleaning, a protective garment bag, and personalized accessory advice.

Question 9

What are the rental rates and security deposit?

Accepted Answer

Rental rates vary by gown and are confirmed during your fitting. A $150 security deposit is collected and refunded upon return in acceptable condition. Late returns are charged at $20 per day.

Question 10

Can rental gowns be altered?

Accepted Answer

Yes. Most small adjustments (such as a hem, strap, or waist nip) can be arranged. Alterations are quoted separately at your fitting before pinning.

Question 11

What happens in the event of damage or stains?

Accepted Answer

Normal wear is covered. Minor repairs (small marks, loose seams, broken straps) are deducted from your security deposit. Major damage or non-returns are charged at full retail value. Please do not attempt repairs or cleaning yourself.

Question 12

What is the rental cancellation policy?

Accepted Answer

More than 14 days before collection: full refund, less a $50 admin fee. Within 14 days of collection: non-refundable.

Question 13

Can I buy a gown instead of renting?

Accepted Answer

Yes. If you prefer to own the gown, you can try the sample piece in store to confirm your fit, and we will place a pre-order for a brand-new gown in your size.

Question 14

How long do pre-orders take to arrive?

Accepted Answer

Pre-orders typically arrive in 7–10 days. For fixed dates requiring alterations, we recommend ordering at least 3 weeks ahead.

Question 15

What are the pre-order deposit terms?

Accepted Answer

A $150 deposit is payable at order. Because gowns are ordered custom to your size, this deposit is non-refundable. If you cancel, the full amount is converted into store credit valid for six months.

Question 16

Do you cater to bridal parties and group fittings?

Accepted Answer

Yes. We organize coordinated group fittings and assist in curating a cohesive palette that flatters different silhouettes. Group members are welcome to mix rentals and purchases within the same party.

Question 17

Do you offer a discount for bridal parties?

Accepted Answer

Yes, groups of 4 or more receive 10% off.

Question 18

When should bridal parties book?

Accepted Answer

We advise booking 6–8 weeks in advance to allow comfortable time for fittings, pre-orders, and alterations.

Question 19

What is your return policy for retail purchases?

Accepted Answer

We accept returns within 7 days of purchase or delivery. Approved returns are issued as store credit only (no cash or card refunds).

Question 20

What conditions apply to returns, and which items are final sale?

Accepted Answer

Items must be unworn, unwashed, in original packaging with tags attached, and accompanied by a receipt.

Excluded: Sale items, accessories, intimates, pierced jewelry, altered pieces, and pre-ordered gowns.

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